Grotto FAQ’s

FAQ’S:

Who needs a ticket?

Everyone who enters the grotto must hold a ticket.

Who should book a child ticket?

ALL children entering the grotto aged between 0 and 12 years must hold a child ticket. This includes “non-believers” and babies – there are NO exceptions. 

Children 13yrs+ that would also like to meet Santa for the full experience are also very welcome to book a child ticket.

Who should book an adult spectator ticket?

ALL spectators including adult visitors and children 13 years + must hold an adult ticket.

Up to 4 spectator tickets can be booked to include parents/grandparent/teenage siblings etc.  These tickets must be purchased at time of booking.

One of my children is a baby/non-believer why do we have to pay for them?

Santa will never leave a child out, whether they are a baby or a stroppy pre-teen! For the sake of all our magical believers this continuity is of upmost importance.

How is the visit personalised?

Each point of contact will be addressed to your child/children. This includes the family invitation/trinket/nice list memento. 

How will Santa know anything about my child?

Santa loves to chat to the children about all sorts of subjects during your visit and we gain your permission to do this through our questionnaire – this must be completed in good time if you would like this opportunity.

What else can we do there?

Alongside the grotto you are encouraged to visit our Little Things stable shop where you can enjoy shopping for festive gifts and treats, and relive your magical moments with our friendly staff.

Can I get an additional gift from Santa as well as a tree trinket for my child?

Yes! You will you find soft toys, books and other gifts during the ticketing option to purchase as add ons. 

Are you accessible/inclusive? Can my SEN child attend?

Every year we are thrilled to welcome lots of SEN children through our doors. Our Grotto is crafted to be inclusive, with accommodations for wheelchair and SEN children. Our lively characters can adapt to offer a softer approach for SEN children. The questionnaire allows guests to communicate sensory adaptations needed. While we aim to be accommodating, the immersive and inherently vibrant nature of the environment may be overwhelming, unmodifiable in its bright and lively ambiance. We encourage those with special requirements to contact us in advance for personalised assistance. Read more HERE

Will you be releasing more dates? 

Please join our mailing list for information on our release dates.