Grotto FAQ’s


Who needs a ticket?
All children aged between 0-12 years are required book a full price child experience ticket (this includes babes in arms). Children 12+ that would also like to meet Santa for the full experience are also very welcome.

What about the adults?
Each booking (regardless of how many children are booked) grants free entry for 2 x adults.

What if we have older siblings (13+) and family members that want to join us to spectate?
Up to 4 additional guests are welcome to join you but they must be pre booked and paid for at time of booking (£5pp).

One of my children is a baby/non-believer why do we have to pay for them?
Santa will never leave a child out, whether they are a baby or a stroppy pre-teen! For the sake of all our magical believers this continuity is of upmost importance.

How is the visit personalised?
Each point of contact will be addressed to your child/children. This includes the invitation/certificate/trinket. Santa loves to chat to the children about all sorts of subjects during your visit and we gain your permission to do this through our questionnaire – this must be completed in good time if you would like this opportunity.

What else can we do there?
Alongside the grotto you are encouraged to visit our Little Things stable shop where you can enjoy refreshments, shop for festive gifts and treats, and relive your magical moments with our friendly staff.

Christmas grotto Kent

Want to visit the grotto this year?

Sign up to register your interest in the Grotto here and be sure to be kept up to date with booking openings, beautiful new shop items and more!

You have Successfully Subscribed!