Accessibility & Inclusivity

Are you accessible/inclusive? Can my SEN child attend?

Every year we are thrilled to welcome lots of SEN children through our doors. Our Grotto is crafted to be inclusive, with accommodations for wheelchair and SEN children. Our lively characters can adapt to offer a softer approach for SEN children. The questionnaire allows guests to communicate sensory adaptations needed. While we aim to be accommodating, the immersive and inherently vibrant nature of the environment may be overwhelming, unmodifiable in its bright and lively ambiance. We encourage those with special requirements to contact us in advance for personalised assistance.

1. *Inclusivity*: Our Grotto is designed to be inclusive, with accommodations available for wheelchair users and children with special educational needs (SEN). Our aim is to ensure that all guests feel welcome and catered to during their experience.

2. *Adaptation for SEN Children*: Our lively characters are trained to adapt their approach to offer a softer and more understanding interaction for SEN children. We prioritise creating a comfortable and enjoyable environment for all visitors, regardless of their individual needs.

3. *Communication of Sensory Adaptations*: Guests are encouraged to communicate any specific sensory adaptations needed during their visit. This can be done through a questionnaire provided before the experience, allowing us to better understand and try to accommodate individual requirements.

4. *Limitations of Environment*: While we strive to be as accommodating as possible, it’s important to note that the immersive and inherently vibrant nature of our Grotto may be overwhelming for some guests. Please be aware that certain aspects of the environment, such as its bright and lively ambiance, may be unmodifiable.

5. *Advance Contact for Personalized Assistance*: We encourage guests with special requirements to contact us in advance of their visit to discuss any personalized assistance they may need. This allows us to better prepare and provide tailored support to ensure a positive experience for all.

6. *Acceptance of Terms*: By participating in our Grotto experience, guests acknowledge and accept these terms and conditions regarding inclusivity, adaptation for SEN children, communication of sensory adaptations, limitations of the environment, and the importance of advance contact for personalised assistance.

We reserve the right to update these terms of service at any time