Grotto Terms of Service


Thank you so much for choosing to visit our Christmas Grotto with your family.

Please find our terms of service outlined below.
If you complete your booking you are agreeing to and will respect these terms of service.

+ ALL children entering the grotto between 0 and 12 years must hold a child booking  (£30 per child).

+ 2 x adults may enter the grotto free of charge per booking.

+ Additional spectators including adult visitors and children 13 years + must be booked and paid for  (£5 per person, maximum of 4)

+ Only one family (up to 4 children) per time slot.

+ Your time with Santa Claus will be approximately 10 minutes long

+ Santa Claus will include some of your personalised information within your visit, but will not be able to relay all the questions answered in our questionnaire

+ If you arrive late we will do our best to accommodate you but your visit may be shortened or missed completely. This will not be refunded.

+ You may cancel your booking with up to 48hrs notice. Refunds will be issued minus a retained £10 fee per child to cover personalised elements already organised and admin fees.

+ Cancellations made with less than 48hrs notice will not receive a refund.

+ We don’t know if any Government Guidelines will be in place this winter but please respect all measures that may be enforced such as social distancing (subject to change)

+ Your Child will not be able to sit on the lap of  Santa Claus. If social distancing measures are in place 2m restriction may also be in place.

+ Santa Claus has an up to date DBS check 

+ The barn will be fitted with CCTV 

+ Please do not arrive more than 15 minutes before your allocated time slot

+ Toilet facilities are available on site (but they may be a little chilly!)

+ Please feel free to take images and share on social media – but please ensure no other children (bar those in your family) are in your images or published online.

+ We will have a gifts and refreshments available to purchase on site. Card payments are preferred please.

+ We reserve the right to update these terms of service at any time

Christmas grotto Kent

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