When the doors to our 2023 grotto closed, we embarked on a journey of reflection and improvement by collecting valuable insights from our cherished visitors. We eagerly sought your thoughts through feedback forms, asking pivotal questions like whether you’d recommend our magical experience, your likelihood to return, and the ease of booking. The response was overwhelming, and we’re thrilled to share the results! Beyond the ratings, your heartfelt comments touched our hearts, affirming the enchantment we strive to create. Your input fuels our commitment to making every visit to Let’s Enjoy the Little Things Christmas Grotto an unforgettable and joyous experience. Thank you for sharing the magic with us! 

Clare x

Click the arrows to scroll through the feedback…

You may remember...

Did you leave feedback?

 

 

 

 

 

We asked... Would you recommend our grotto?

a whopping 95% of you said… YES! YAY! 

We asked...will you visit again in 2024?

90% of you said you will be coming back! We cannot wait to see you!

 

 

 

 

 

When did you book?

Almost 75% of you booked in March last year!

 

 

 

 

 

Have you visited us before?

40% of you were already well established Let’s Enjoy the Little Things visitors with 60% joining us in 2023! WELCOME!

 

 

Did you spend money in the shop?

Nearly 60% of you decided you deseverd a Little Treat…

 

 

 

How easy was it to book tickets?

80% of you found it really easy to book, whilst 10% of you struggled… not to worry! It is the same this year so it will hopefully be familiar now!

 

Just some of your lovely comments....

“Incredible! The most magical moments created by wonderful people!”

“Absolutely stunning grotto, hilarious Father Christmas and some cheeky selfies left on my phone!”

“Personal, intimate and truly made the magic of Christmas come alive!”
“By far, hands down, absolutely the
best Santa experience we have ever done!”
“Keep doing what you do, it’s pretty darn special”
“This is now going to be a tradition for us, under our children’s orders, but my husband enjoyed it just as much I think! Thank you!”

More of your lovely comments...

“We have visited other beautiful Grottos but never met the REAL Santa, who when we met him at yours his personality, cheekiness and presence blew us all away!!”

“The grotto was stunning, magic and treats everywhere you look! and the rest of the family just made it such a perfect experience!”

“Perfect exactly as it is.”

Not all feedback will be positive - and that’s OK!

Some of you would like to see these changes:

More time with Santa!
An alternative gift!
Discount for multiple children!
A space to eat/drink!
Seating in the grotto!
More photo opportunities!
Soft plush option!

Thank you so much to everyone who took the time to give us your feedback and comments. It has been really insightful.

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